Terms & Conditions - Al Masabih

Terms & Conditions – Al Masabih

Last Updated: June 6, 2025

Welcome to Al Masabih. By using our website and requesting our services, you fully agree to these Terms and Conditions ("Terms") governing the relationship between you ("Client") and Al Masabih ("Company"). Please read these terms carefully before requesting service.

1. Service Description

The company provides specialized swimming pool services including, but not limited to: pool cleaning, regular maintenance (weekly/monthly), chemical water treatment, leak detection and repair, and filter cleaning. Final scope and pricing are determined after inspection or as directly agreed with the client.

2. Client Responsibilities

  • The client must provide accurate information when requesting service (name, contact number, full address).
  • Safe and clear access to the pool and equipment must be ensured for the service team at the agreed time.
  • Clients are responsible for keeping children and pets away from the work area for safety reasons during service.
  • The client must inform the company of any known conditions or issues in the pool prior to service.

3. Pricing & Payment

  • Advertised prices (such as "starting from SAR 199") are indicative for basic services and may vary depending on pool size, level of dirt, and any additional services requested.
  • The client will receive a final quotation before the work begins for approval.
  • Payment is due immediately after the service is completed unless otherwise agreed (e.g., monthly maintenance contracts).

4. Cancellation & Rescheduling

  • Clients may cancel or reschedule for free if done at least 24 hours before the scheduled appointment.
  • The company reserves the right to charge an administrative fee for last-minute cancellations or client absence without notice.

5. Guarantee & Limitation of Liability

  • The company guarantees client satisfaction with cleaning quality ("Satisfaction Guarantee"). If dissatisfied, the company will re-clean any unsatisfactory areas if reported immediately after service.
  • The company is not liable for any pre-existing damages (such as cracks, tile issues, pump faults) not caused directly by our staff's negligence.
  • Company liability for proven damage is limited to the cost of that specific visit's service.

6. Governing Law & Dispute Resolution

These terms shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.

In case of disputes, parties shall attempt amicable resolution. If unsuccessful, the competent courts in Riyadh shall have jurisdiction.

7. Contact

If you have questions about these Terms or wish to request service, please contact us using the official channels listed on our website.