Privacy Policy

1. Introduction

Welcome to Masabih. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information,
please contact us at: +966 550 144 909.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our pool cleaning and maintenance services. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Contact Information: Names, phone numbers, WhatsApp numbers, and physical addresses (villa, compound, or farm locations in Riyadh) to dispatch our technicians.
• Service Data: Details about your pool size, condition, and service history to provide accurate quotes and maintenance plans.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate and deliver pool cleaning, inspection, and maintenance services to your location.
• To send administrative information to you, such as appointment confirmations or changes to our terms, conditions, and policies.
• To respond to your inquiries and offer customer support via phone or WhatsApp.
• To send you marketing and promotional communications (like seasonal discounts or maintenance contract offers) if you have opted in.

4. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal data to third parties. Your address and contact details are only shared internally with our certified technicians assigned to service your pool.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). For users with active annual or monthly maintenance contracts, data is held for the duration of the contract.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Contact Us About This Policy

If you have questions or comments about this notice, you may contact us using the information below: