Privacy Policy – Swimming pools

Last Updated: June 6, 2025

Swimming pools ("we", "the company") is committed to protecting your privacy and safeguarding your personal data. This policy outlines how we collect, use, and protect your personal information when you visit our website or use our swimming pool cleaning and maintenance services in Riyadh, in accordance with the Personal Data Protection Law and its implementing regulations in Saudi Arabia.

1. Data We Collect

• Personal Identification Data: such as your full name, phone number, and email address.
• Location and Contact Information: such as your home, villa, or rest house address in Riyadh, including your neighborhood, to schedule the service.
• Service Details: information about your pool (size, condition) and the type of service requested (cleaning, maintenance, leak detection).
• Communication Data: records of conversations via phone, SMS, or WhatsApp to coordinate and ensure service quality.
• Technical Data: when you visit our website, we may collect technical information such as your IP address, browser type, and operating system to enhance user experience and analyze site performance.

2. How We Use Your Data

• To deliver our services: to schedule visits, dispatch technicians, and carry out pool cleaning and maintenance efficiently.
• To communicate with you: to respond to inquiries, send quotations, confirm bookings, and notify you of service updates.
• For account and billing management: to issue invoices and process payments.
• To improve quality: we may use your feedback to enhance service quality and train our team.
• For legal compliance: to meet legal and regulatory obligations in Saudi Arabia.

3. Sharing Data with Third Parties

We do not sell, rent, or trade your personal information with third parties. Your data may only be shared under these circumstances:

• With our staff and technicians: only as necessary to perform the service at your location.
• With government or legal authorities: if required by official order or legal obligation issued by a competent authority in Saudi Arabia.

4. Data Security

We implement all necessary organizational and technical measures to protect your personal data from unauthorized access, use, alteration, or disclosure. Your data is stored on secure servers with restricted access.

5. Your Rights Under Saudi Law

• Right to be informed: know the legal basis and purpose for data collection.
• Right of access: request a copy of your personal data we hold.
• Right to rectification: request correction or update of inaccurate data.
• Right to erasure: request deletion of data once its purpose is fulfilled.
• Right to withdraw consent: withdraw your consent to data processing at any time.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and we recommend checking it periodically.

7. Contact and Complaints